Charlotte is described as a shadowy female figure, sometimes seen in old-fashioned servant attire, particularly near the original kitchen or service areas of the old house. Her weeping is described as heart-wrenching but can escalate to angry outbursts if her presence is ignored or if she disapproves of activities, such as renovations. It's speculated she may have been a servant in the Wigan family household, who owned the property in the 19th century, or perhaps a victim of the devastating fire that occurred in 1890. Her activities are most pronounced in the older wing, especially rooms 1, 2, and 7, and connecting corridors, often between 1:00 and 1:30 am, accompanied by dragging sounds.