The Grey Lady is the resident spectral figure of The Woolpack Inn. She manifests as an elegant, often shadowy, female apparition, typically described as wearing a long grey gown. She is often seen appearing around corners or in the periphery of vision, and her presence is generally associated with a sense of calm rather than fear. Witnesses report that she never interacts aggressively; at most, she might gently touch a guest's shoulder as if in passing, or be subtly involved in moving small objects, like tidying a bedsheet. Her facial features are rarely seen distinctly, sometimes described as being under a semi-translucent veil or simply perceived as a soft, gentle presence. Despite her unknown historical identity, she has become a beloved, almost guardian-like spirit of the Woolpack, with many stories attesting to her benign nature.